(Policy subject to change without notice.)

We love that koffee day spa is private and quaint. However, in order to keep it that way please look over our policy.

1. Please arrive no earlier or later than 5 minutes before your scheduled time. Due to koffee being a PRIVATE appointment only spa, arriving too early could cause you to interfere with someone's appointment. We want to provide you the same wonderful experience.
2. Please note your scheduled arrival time. It will serve as the time we begin and end your services. Late arrivals will shorten the length of your services, however, you will be billed the full price of scheduled services.
3. As a courtesy to koffee's other patron's relaxation and healing experience, we ask that you do not bring children to the spa.
4. Koffee day spa is not responsible for lost or damaged personal items. We highly recommend leaving your personal belongings at home.
5. Credit Card reservation is required. Gift Certificates will be used as a credit card hold; however you will lose your GC if you do not adhere to the policy.
6. A 48-hour Cancellation policy is required at no charge. You will be 100% liable for all requested services thereafter. Please note Gift certificates will be voided if this policy is not adhered to. Please note, koffee day spa will not accept tips via credit card.  The standard rate for gratuity is 15-20%
7. All major credit cards and cash are acceptable. Sorry no checks unless you are VIP member.
8. We gladly accept cash for your tips to our therapists. Koffee conveniently provides an envelope for you to grant directly to your therapist. We strongly suggest you have proper change.
9. Please pull your directions in advance. Koffee could be assisting other patrons, and unable to help you get here. Map quest is an excellent source. Our address is 1700 Wood Street, Dallas TX 75201.
10. If you have a gift card you are using, please indicate this at time of service. If you don't indicate you have a gift card at time of reservation you will not be able to use your card at checkout time.
11. Gift certificates are NOT acceptable for spa parties.
12. We require a cell phone or alternate phone number where you can be reached at anytime in case of an emergency. In the event you do not provide an alternate phone number, koffee reserves the right to reschedule appointments as necessary if unforeseen events cause a schedule delay or cancellation.
13. Koffee day spa has the right to change, modify, or discontinue any services or products. If you have any questions or concerns always feel free to inquire with our receptionist.
14. If you are under the age of 17 we require a guardian consent form and must have parent or guardian present.
15. To redeem your gift certificate, please call us with your number and the exact services on your gift card. This is to make your visit at koffee stress-less.Gift certificates are non-refundable, however it is transferable. Please when calling, provide koffee day spa with a few days that may work for you, this will help us make your appointment the first time your call.
16. Balances $10 or less can be redeemed as gratuity or product.
17. Koffee day spa is located in the hip downtown area therefore paid parking is required. Please have change available. Parking can range from $1.00 -$4.00.
18. We kindly ask that you turn your cell phones on vibrate and to remember to speak in your spa voice (very soft) once you enter the spa if you must talk.
19. When booking online for your spa visit.  Please remember all gift cards, and spa services must be booked via phone